Quality Policy

Pakistan Revenue Automation (Pvt) Ltd. is committed to providing customers with Information Technology services & products of the highest possible level of quality. In order to achieve, we are continually improving processes, products and services, meeting and exceeding customer satisfaction with sustainable improvements coupled with customer oriented support and service policies.


Our Quality Policy is defined and strongly driven by the following management principles and behaviors:


  • Satisfaction: Fully identify and conform to the needs of our customers, improving customer satisfaction, needs and expectations.
  • Commitment: Make commitments and maintaining our reputation for honesty and integrity for ensuring that this is reflected throughout the organization.
  • Continuous Improvement: Monitor, benchmark and continuously improve our business, products and services, organization and employees' performance.
  • Teamwork: Promote teamwork and use of common language and processes.
  • Legal Abidance: PRAL promote legal abidance of Federal, Provincial & Local Bodies.