PRAL Success Stories


eFBR is a comprehensive self-service web portal developed by PRAL for use by the taxpayers and tax officers offering simple and quick way of gratifying their responsibilities. There are two distinct areas for taxpayers and tax officers having their respective functions according to their privileges, roles and responsibilities. Taxpayer can access the portal by using and tax official can use
The taxpayer can enter into their respective/designated area based on the enrollment particulars. Conceptually the taxpayer or his representative (e-intermediary) may prepare and submit the declarations, applications, replies, payments, etc. electronically using e-FBR. However, these services would be released in phases initially to selected taxpayers/representatives and expanded gradually with a view to managing the change effectively. This revolutionary initiative of FBR will enter the taxpayers to electronic era and under a systematic approach the taxpayers would be relieved from submitting large volumes of printed pages to various offices on monthly, quarterly and annual basis.
The tax officials can access different type of reports based on given privileges. These reports help to the officials to analyze the tax related matters in decision making.

TEPI (Customs Wide Area Networking)

Modernization of Customs Administration project has been an integral part of the Trade Export Promotion and Industry Program. The main objective of this project was to support re-engineering and modernization of custom procedures and to develop an adequate and efficient export incentive framework so that Pakistan Customs being the protector of Pakistan borders against the movement of contraband and substandard goods could be more effective facilitator of bona fide international trade. The project also enabled FBR to develop an efficient free trade regime primarily through the strengthening and streamlining of customs regulations and administrative procedures and assisted the computerization of the duty drawback and duty exemption schemes and contributed to the proper implementation and enforcement of the WTO (GATT) system of valuing imported goods.
The Modernization and Expansion of Customs Project involved the Computerization of various Custom stations throughout the country including the sites preparation, procurement and installation of hardware and establishment of nationwide communication infrastructure which included the Local Area Networks of Custom stations, Metropolitan Area Networks for sharing the data among the Custom stations in the cities, the Wide Area Network for the availability of Customs data to all the Collectorates of Customs in Pakistan on real time basis.

Motorway Automated Toll Collection Project

M1, M2 and M3 are a network of three motorways in Pakistan. There are 27 interchanges with more than 137 booths for entry and exit of vehicles on M1, M2 and M3. The toll collection is based on the type of vehicle and the distance covered by that vehicle. Toll collection has been computerized by PRAL through a system which controls the ticket issuing machines, barriers, scanners, signal lights and lane access lights. The system calculates the toll using magnetic card reader, barcode reader and contact less card reader devices. PRAL has developed the interfaces with all the equipment and the software for toll collection and management and is also maintaining it.
National Highway Authority (NHA) has been given access to various management level reports for better analysis on the collection of toll and the traffic patterns. Development of the software for interfacing with newer technologies like RFID, Smart Card, Automatic Vehicle Classification, and Vehicle Counting Devices is also in progress by the R & D team of PRAL.
PRAL is also responsible for providing 24-hours technical operations support at the entire motorway to keep all the equipment running at all times. Establishment of an extranet is also under progress for better communication between NHA and its main stakeholders on the Motorway Project.

Biodiversity of Pakistan Database & Global Networking (BGN)

Under the Biodiversity of Pakistan: Databases and Global Networking (BGN) Project of PMNH, three intranets, three databases and an application software has been designed, developed and made operational. The purpose is to facilitate the scientists and researchers in their research work and make available certain parts of their research work accessible to the general public. The intranet software caters to the needs of the three sciences divisions of PMNH, namely, Zoological Sciences Division, Botanical Sciences Division & Earth Sciences Division. The databases will ultimately contain information about 500,000 zoological, botanical and geological specimens collected from throughout Pakistan. This information technology facility will also act a national node for the Global Biodiversity Information Facility (GBIF).

UIP (Urban Immovable Property Tax & Survey)

Under this project, numbers of activities were carried out by PRAL. These included a pre-feasibility study of various provincial taxes under the Board of Revenue, a survey of Urban Immovable Property (UIP) for all commercial and industrial properties throughout the North Western Frontier Province, development of application software and conducting an Institutional Reforms study for the Excise & Taxation department. The complete data of the survey and residential properties from PT-1 registers consisting of more than 1 million properties was entered into the computer and validated.
The salient features of the application software included entry module for property data, tax calculations based on the criteria provided by the provincial government, generation and printing of demand notices, issuance of reminders, maintaining arrears record, and generation of different management reports. The software was implemented at all Excise & Taxation offices in North West Frontier Province (NWFP). Training for Excise and Taxation Officers and operational staff was also carried out at to effectively use the application software.

Consultancy Services for NTTFC

PRAL has worked on two projects with UNCTAD in Pakistan Trade and Transport Facilitation Project. In the first project, PRAL was responsible to carry out assessment of individual components of Trade and Transport Facilitation Project (TTFP) and make recommendations for future. In the subsequent component of the project, PRAL was involved in the development of Electronic Document Exchange Portal named EDEx. This project was aimed at introducing electronic filing of trade documents to facilitate traders.

Institutional Support for Trade Regime

The objective of this Asian Development Bank funded multifaceted project was to facilitate the export activities of Pakistan. This project was sub-contracted by Crown Agents to provide IT related technical assistance in various components of the project, disbursement, repayment, commission operation, security logs etc. In general, PRAL provided technical assistance and consulting services for Tariff rationalization, pre-shipment export financing guarantees and modernization of customs department with conceptualization, preparing framework for IT infrastructure with focus on system and business process reengineering / system design.


Human Resource Management System

Management of human resources is the basic requirement of an organization to work efficiently and effectively. PRAL has developed a complete paperless solution for the HR requirement of FBR and is implemented throughout all the field offices, while planning and management is being carried out at FBR Head Office. Major elements of HRMS include the following:

  • Employee's Personal Profiles
  • Organizational Development Management
  • Job Description Management
  • Career Planning & Development
  • Seniority Management
  • Leaves Management
  • Trainings Management
  • Employee's e-Recruitment, Orientation and Placement
  • Electronic Notification & Electronic Intimation/Issuance of
  • Approvals/ Sanctions
  • Performance Management
  • Employees Litigation and Disciplinary Cases
  • Competency Matching
  • Compensation Management
  • Golden Handshake Calculation Through Portal
  • Employee's Income And Asset Declaration
  • Employee's Internal Correspondence